Connect Housing - How to make a complaint

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	Gas Servicing

	How to Report a Repair

	Customer Service Standards

	How to Make a Complaint

	Tenants' Handbook

	Transfer Policy

	Tenant Newsletters

	Tenant Involvement

	Anti-Social Behaviour Policy

	Hate/Race Incident Reporting Centre

Tenants

what can you expect?

Connect Housing is committed to providing a high standard of customer care and to demonstrate this we have set a number of standards that we aim to meet. These standards set out the level of service that customers can expect to receive and we monitor our performance against them to see how we are doing and where we might need to improve.

Please click the pdf link below to access our current Customer Service Standards

	PDF Download: updated 20/11/2006	Anti-Social Behaviour Service Standard

	PDF Download: updated 20/11/2006	Customer Services Service Standard

	PDF Download: updated 20/11/2006	Equality & Diversity Service Standard

	PDF Download: updated 20/11/2006	Housing Applications, Lettings & Transfers Service

	PDF Download: updated 20/11/2006	Rents and Service Charges Service Standard

	PDF Download: updated 20/11/2006	Repairs Service Standard

	PDF Download: updated 20/11/2006	Tenant Participation and Service Improvement Servi

	PDF Download: updated 20/11/2006	Landlord Services Service Standard




Please note, to view PDF documents you will need Adobe Acrobat Reader, which can be downloaded for free by clicking the link above.

Translation and other Services - We Can Help

Nous pouvons vous aider à comprendre ceci en votre propre langue.
Nós podemos ajudar-lhe compreender este em sua própria língua.

We can help you understand this information and other information provided by Connect Housing in your own language, in large print, audio format or via other methods. Click here for a link to find out how.

Merci.
Obrigado.

Connect Housing Association Limited, 5th Floor, HSBC Bank Chambers, Cloth Hall Street, Huddersfield HD1 2EG.
Tel: 01484 35 35 35 or 01484 35 35 30 - Registered office: 205 Roundhay Road, Leeds LS8 4HS

Connect Housing Association Limited is a charitable housing association registered with the Housing Corporation Reg No L2285
VAT Reg No 664 8458 90